Shipping & Returns
We use both UPS and The United States Postal Service:
Your purchase can be shipped via UPS or USPS. When you proceed to checkout you will make your shipping choice. You can see a total dollar amount for both options before finalizing your transaction. The cost is based on the weight of purchase and the address it is delivered to. Please allow 1-3 business days to process your order prior to shipping.
*We do offer free shipping for orders over $50.00 excluding: skateboards, surfboards, and larger items that will require special handling for shipment.
*Standard Shipping (Free Shipping on orders over $50.00 excluding skateboards, surfboards, and larger items that require special handling for shipment)
* UPS Ground (1-6 business days)
* UPS 2 Day ( 2 business days)
* UPS Next Day (1 business day. Not available to PO boxes)
* USPS Standard (1-7 business days)
* USPS Priority Mail (2nd day)
* USPS Next Day (1 business day. Not available to PO boxes)
Currently, we do not process or fullfill any orders outside the United States.
We do not ship to freight forwarders.
We do not ship to third parties for International Orders.
* Please email [email protected] with any questions regarding this policy
Returns & Exchange Policy
Returns & Exchanges:
We accept returns only on merchandise in which the items are unworn with tags attached. Please keep tags attached,original packaging & your receipt because you will need these in order to do any return/exchange. Worn or damaged returns will not be accepted.
All returns must be shipped within 10 days (post dated) from the ship date and are eligible for a full refund (less shipping charges, unless it was our error) and/or exchange. Returns received within 10-30 days (post dated) are only eligible for an exchange or store credit. No returns will be accepted after 30 days (post-dated) from the purchase date unless authorization was given by a customer service representative. If you need to contact a customer service agent please email us at: [email protected].
**Note** No returns or exchanges accepted after 30 days. ALL ladies swimsuits, sale items, sunglasses & watches are final sale.
How to handle your return/exchange:
It's simple! Just box up the merchandise you wish to return (unworn, unwashed with tags attached), a copy of your receipt, a letter with your request detailing all information, and a daytime phone number where you can be reached. We ask that all online and out of state returns and exchanges be shipped to our corporate office. In-store purchases can be returned at any of our store locations.
Maui Nix Surf Shop
Attention: Customer Service
717 N. Atlantic Ave.
Daytona Beach, FL 32118
All returns and exchanges are done at a managers discretion. The product must be in new condition: unworn, unwashed, with tags attached and a copy of your receipt included.
Once we receive the item(s) you would like to return/exchange we will contact you by email or phone for additional information. For exchanges shipping cost will be $6.70.
Exchanges and returns must take place within 10 days of leaving our warehouse. This means your return package must be postmarked within 10 days of the date that the original package was shipped. Any special conditions made for the purchasing customer must be noted on the customer's receipt by a customer service agent. Also, please note shipping is non-refundable if an error was not made on your shipment. Allow 2-4 weeks for processing and return delivery. If at any time you have questions or problems with an order or product, please contact the Maui Nix Customer Service department by e-mail at [email protected] We will email you when returns and/or exchanges are made. If requested, we will be happy to mail you a copy of your return credit card receipt. Please allow up to 2 billing cycles from this date for credits to appear on your credit card account.
If you receive incorrect or damaged product:
If you received damaged or incorrect merchandise please email us within a week of receipt . A customer service representative will either telephone or e-mail you back in order to determine if we made a mistake or if the damaged product can be exchanged. Generally we are very keen on exchanging damaged product as long as it was damaged in transit. We will credit your card for the return postage when the package arrives back in our warehouse.
We will email you when returns and/or exchanges are made. If requested we will be happy to email you a copy of your return credit card receipt. Please allow up to 2 billing cycles from this date for credits to appear on your credit card account.
Sale Items At mauinix.com, we strive to save you money by having sales and specials. In many cases, we have a limited inventory of items that we put on sale. Therefore, please be aware that there is a slight chance that the sale item that you purchase may be out of stock and sold out by the time your order is processed and shipped. While this does not happen often because we try to keep our inventory accurate, it is possible. In the case of an item selling out and becoming unavailable to ship, we will notify you by e-mail as soon as possible so that you can elect to receive a refund or another item in its place. We apologize for any inconvenience this may cause.
Return/Exchange In-Store Purchase by Mail:
We are aware that a lot of our customers are visiting our stores from out of state. Returns/Exchanges are available through mail. Please contact a customer service representative by emailing [email protected] for more information. Our return policy does apply. You will need to contact a customer service representative before 10 days of the original receipt.