International Shipping:

We value our International Customers and will work hard to keep them. We do ask you to read the below and if any questions, please contact us at customerservice@mauinix.com

WE CURRENTLY SHIP TO THESE COUNTRIES: Australia, Canada, Europe (including Russia), New Zealand, Japan, Puerto Rico, Hawaii and U.S. possessions and protectorates.. We do not ship to other countries at this time

The billing and shipping address MUST match

Free freight offers are not applicable to any order outside the U.S.A., regardless of the purchase amount.

We do not ship to freight forwarders.

We do not ship to third parties for International Orders.

All International Orders may and most likely will be subject to Customs Duties, Tariffs, VAT's and any other fee your country charges. Be sure to check with your Customs office.

You will be held responsible for any return shipping costs if the package is sent back for non payment of these fees. International customers are responsible for all shipping charges, including exchanges.

We do not mark International Shipments as 'gift'



We use USPS Priority International Only. Freight charges are calculated by weight. Your total freight charge is calculated at the end of the check out process. If you choose the wrong shipping box (trying to pay less in shipping), your product will not be shipped until the extra payment is received. If you decide not to pay the extra fees, your order will be cancelled. Surfboards: Presently, we are not able to ship Surfboards Internationally. This will be changed by spring, 2012. Please check back, or if you have a question in the meantime, please contact us at customerservice@mauinix.com No charge will be billed until we have confirmation of the shipping and billing address being the same. Questions? Contact us at customerservice@mauinix.com!

Domestic Shipping:

We use both UPS and The United States Postal Service:

Your purchase can be shipped via UPS or USPS. When you proceed to checkout you will make your shipping choice. You can see a total dollar amount for both options before finalizing your transaction. The cost is based on the weight of purchase and the address it is delivered to. Please allow 1-3 business days to process your order prior to shipping.

Shipping Options:

* UPS Ground (1-6 business days)

* UPS 2 Day ( 2 business days)

* UPS Next Day (1 business day. Not available to PO boxes)

* USPS Standard (1-7 business days)

* USPS Priority Mail (2nd day)

* USPS Next Day (1 business day. Not available to PO boxes)

Return policy:
We accept returns only on merchandise in which the items are unworn with tags attached. Swimwear must have sanitary liner attached. Please keep tags attached,original packaging & your receipt because you will need these in order to do any return. We may make the final decision on the condition of all swimwear returns. Worn or damaged returns will not be accepted.
All returns must be shipped within 15 days (post dated) from the ship date and are eligible for a full refund (less shipping charges, unless it was our error) and/or exchange. Returns received within 15-30 days (post dated) are only eligible for an exchange or store credit. No returns will be accepted after 30 days (post-dated) from the purchase date unless authorization was given by a customer service representative. If you need to contact a customer service agent please email us at: customerservice@mauinix.com.

**Note** All sunglasses are not returnable/exchangeable. Special Sale/clearance items are not returnable but may be exchanged.

How to handle your return:
It's simple! Just box up the merchandise you wish to return together with the original manufacturer's packaging , tags and your receipt. Please include a letter with your request detailing all information. If you lost your receipt or invoice, please contact the customer service department at customerservice@mauinix.com. Exchanges and returns must take place within 15 days of leaving our warehouse. This means your return package must be postmarked within 15 days of the date that the original package was shipped. Any special conditions made for the purchasing customer must be noted on the customer's receipt by a customer service agent. Also, please note shipping is non-refundable if an error was not made on your shipment. Allow 2-4 weeks for processing and return delivery. If at any time you have questions or problems with an order or product, please contact the Maui Nix Customer Service department by e-mail. We will email you when returns and/or exchanges are made. If requested, we will be happy to mail you a copy of your return credit card receipt. Please allow up to 2 billing cycles from this date for credits to appear on your credit card account.

If you receive incorrect or damaged product:
If you received damaged or incorrect merchandise please email us within a week of receipt . A customer service representative will either telephone or e-mail you back in order to determine if we made a mistake or if the damaged product can be exchanged. Generally we are very keen on exchanging damaged product as long as it was damaged in transit. We will credit your card for the return postage when the package arrives back in our warehouse.

We will email you when returns and/or exchanges are made.If requested we will be happy to mail you a copy of your return credit card receipt. Please allow up to 2 billing cycles from this date for credits to appear on your credit card account.

Maui Nix Surf Shop appreciates your patronage and wants you to know that we will protect your personal information and privacy. We will not disclose any information about you to anyone. We maintain strict safeguards to protect your personal information.

We restrict access to personal information about you only to staff that need that information to provide goods to you. We employ Thawte™ to protect information that may be provided on our site and to ensure that our website is secure.

If you have any concerns or questions about your privacy or personal information please call us at 1-386-253-1222.

Or write us at:

Maui Nix Surf Shop
Attention: Website Dept.
717 N. Atlantic Ave.
Daytona Beach, Fl 32118