Return policy:
We accept returns only on merchandise that has not been worn or used . Please keep tags attached,original packaging & your receipt because you will need these in order to do any return. All returns must be shipped within 30 days (post dated) from the ship date and are eligible for a full refund and/or exchange. Returns received within 30-90 days (post dated) are only eligible for an exchange or store credit . No returns will be accepted after 90 days (post-dated) from the purchase date unless authorization was given by a customer service representative. If you need to contact a customer service agent please email us at: customerservice@mauinix.com. Maui Nix will pay the shipping fees to get any exchanges back to you.
How to handle your return:
It's simple! Just box up the merchandise you wish to return together with the original manufacturer's packaging , tags and your receipt. Then print and fill out the return merchandise form provided below in a printer friendly version. If you lost your receipt or invoice, please contact the customer service department at customerservice@mauinix.com. Exchanges and returns must take place within 15 days of leaving our warehouse. This means your return package must be postmarked within 15 days of the date that the original package was shipped. Any special conditions made for the purchasing customer must be noted on the customer's receipt by a customer service agent. Also, please note shipping is non-refundable if an error was not made on your shipment. Allow 2-4 weeks for processing and return delivery. If at any time you have questions or problems with an order or product, please contact the Maui Nix Customer Service department by e-mail. We will email you when returns and/or exchanges are made. If requested, we will be happy to mail you a copy of your return credit card receipt. Please allow up to 2 billing cycles from this date for credits to appear on your credit card account.
If you receive incorrect or damaged product:
If you received damaged or incorrect merchandise please email us within a week of receipt . A customer service representative will either telephone or e-mail you back in order to determine if we made a mistake or if the damaged product can be exchanged. Generally we are very keen on exchanging damaged product as long as it was damaged in transit. We will credit your card for the return postage when the package arrives back in our warehouse.
We will email you when returns and/or exchanges are made.If requested we will be happy to mail you a copy of your return credit card receipt. Please allow up to 2 billing cycles from this date for credits to appear on your credit card account.
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